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posted over 3 years ago

Job Description

Responsible for supporting all methods of customer contact within the prescribed expectations (goals). 

Essential Duties and Responsibilities: 

  • Available to answer incoming customer communications which will involve assessing callers needs, entitling the call through the use of software, analyzing the situation, and offering accurate solutions. 
  • Respond positively to customers questions in a timely manner. 
  • Research customer questions thoroughly to provide accurate information and solutions. 
  • Overcome customer objections to solve problems and build client brand loyalty. 
  • Interact with other areas of the business as needed to meet customer needs. 
  • Maintain a positive attitude and support Service Net s Commitment to Excellence. 
  • Maintain productivity and quality assurance goals. 
  • Must follow all program specific guidelines. 
  • On-time attendance and schedule adherence. 
  • Provide on the job training for new employees. 

Essential Knowledge, Skills, and Abilities: 

  • Excellent interpersonal skills. 
  • Ability to key a minimum of 20 words per minute. 
  • Professional attitude, enthusiastic, and reliable. 
  • Ability to multi-task. 
  • Effective written and verbal communication skills. 
  • PC literate (familiar with windows applications). 
  • Problem-solving skills. 
  • Needs to be available to work flexible schedule, including nights, weekends and holidays. 
  • Ability to learn quickly and adapt to change. 
  • Ability to multi-task between phone lines or client programs. 
  • Beneficial Knowledge, Skills, and Abilities: 
  • Prior customer service experience preferred. 
  • Technical experience a plus. 
  • Education/Experience Requirements: 
  • High school diploma or GED required.
  •  If you are applying on a mobile device please download one of the below apps to complete your videos. Once you have downloaded the app, be sure to open the app, sign in and search the job you are interested in.